Secure Your Aid: Complete FAFSA Verification
Learn what it is, why you were selected, and how to complete the process
Each year, some students are selected for a process called verification by the U.S. Department of Education. This is a routine check to confirm the accuracy of your FAFSA details—it's not a sign of a problem! If you’re selected, you must complete verification before receiving federal financial aid.
Good news! You can complete your verification forms and upload documents securely online from your phone, tablet, or computer using Student Forms—our secure portal for financial aid documents.
Verification may involve confirming FAFSA data, personal identifiers, or other details to ensure accuracy. If selected, take action as soon as possible to avoid delays in your aid processing.
📌 what is verification
The U.S. Department of Education requires colleges and universities to verify or confirm information reported on the FAFSA to ensure students receive the correct amount of financial aid. Being selected for verification does not mean you did anything wrong!
Here are some common reasons:
✔️ Random selection – Some students are chosen as part of routine checks.
✔️ Conflicting information – Your FAFSA may contain discrepancies, such as:
- Listing your parents as divorced/separated but reporting they filed taxes as married, filing jointly.
- Differences in income, household size, or number of family members in college.
- Missing or conflicting details such as citizenship status or Social Security Number.
📝 understanding the process
If you are selected for verification, there are several different ways you can tell or be notified.
✔️ You’ll see an asterisk (*) next to your Student Aid Index (SAI) on your FAFSA Submission Summary.
✔️ You’ll get a notification to your Millersville email with instructions.
✔️ You can check your Financial Aid Requirements in the Finances tab of your myVILLE Portal (Requires login).
✔️ If you are a new student, your Aid Offer will say that it is estimated and you'll ahve additional documentation to submit once you commit to MU.
❓ What is Student Forms?
Student Forms is our secure online portal for submitting financial aid documents. It allows students (and parents) to:
✅ Electronically sign & submit documents
✅ Upload required forms securely
✅ Track real-time updates on financial aid requirements
Once you submit your documents, our Financial Aid Office will review your information and update your status in myVILLE Portal.
Watch this short video on how to navigate Student Forms.
navigate student forms
Securely upload your documents from any device—computer, phone, or tablet. Follow our step-by-step guide!
📚 Steps to Getting Started
Student Forms is our online portal where students (and parents) can electronically sign and upload documents securely. No need to visit the Financial Aid Office in person!
1️⃣ Create your account (see instructions below).
2️⃣ Complete the requested tasks in Student Forms.
3️⃣ Upload any required documents securely.
4️⃣ Wait for review – financial aid staff will process your submission.
5️⃣ Check for updates – we may request additional information if needed.
6️⃣ Once completed, your account updates in real-time and your aid can be processed!
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documents you may need
📊 Income & Tax Information:
- Adjusted Gross Income (AGI)
- Taxes Paid
- Income Earned from Work (for non-tax filers)
- Certain Untaxed Income Items
👨👩👧👦 Household Details:
- Number of family members in the household
- Confirmation of marital status (student and/or parents)
🆔 Personal Information:
- Citizenship status
- Any inconsistent or missing data (including name, date of birth, and Social Security Number)
If any of the items above or other forms are requested, you must submit them before your federal financial aid can be processed.
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HELP WITH account set-up
Each academic year that you have a Student Forms requirement, you will need to set up your account and create a username and password. This applies to both students and parents (if applicable).
👩🎓 Students: Steps to Set Up Your Account
Millersville uses Single Sign-On (SSO) for Student Forms.
1️⃣ Log into myVILLE Portal and find the Financial Aid Requirements widget.
2️⃣ Click the Student Forms link to be redirected to the portal.
3️⃣ Confirm your personal details (Name, SSN, Date of Birth) – these must match your FAFSA.
4️⃣ Complete & submit your verification tasks.
👨👩👧 Parents: How to Set Up an Account
If your student is dependent, one parent must also create an account.
Steps for Parents:
1️⃣ Click the link in your email notification (sent when your student requests a signature).
2️⃣ Enter your details exactly as they appear on the FAFSA (First Name, Last Name, SSN, Date of Birth).
3️⃣ Create a username & password.
4️⃣ Complete required tasks & electronically sign documents.
📢 Important for Parents:
✔️ Only one parent can electronically sign per document.
✔️ If a parent does not have an SSN, they must opt out of e-sign and submit a paper form.
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troubleshoot login issues
To create your account, you must match four key identifiers from the FAFSA:
- First Name
- Last Name
- Social Security Number
- Date of Birth
🚫 Can't Create Your Account? Try this first!
✔️ Confirm that your name, SSN, and DOB match what’s on your FAFSA.
✔️ Make sure you don't have any extra characters or spaces before, or after your name
✔️ Still stuck? Contact the Financial Aid Office for help!
🔑 Can't Log-in?
👩🎓 Students—Millersville uses Single Sign-On (SSO) for Student Forms, so once your account is created for the year, you shouldn't have issues logging in.
🔒 Still locked out? Contact the Office of Financial Aid for assistance.
👨👩👧 Parents—have you forgotten your username or password since creating your account? Select the Forgot Username and Forgot Password links on the Secure Login screen.
- Forgot Username: The recovery email you receive will contain the username created during account setup.
- Forgot Password: The email contains a link to reset the password.
✔️ Didn't get the reset email? Check spam/junk folders.
✔️ Reset link not working? Move the email to your inbox or copy & paste the link into a browser.
💡Parents must match their FAFSA details (First Name, Last Name, SSN, Date of Birth) to reset their password.
🔒 Still locked out? Contact the Office of Financial Aid for assistance.
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Important Parent Account Guidelines
Parents of dependent students need to keep these key points in mind when creating their Student Forms account:
✔️ One Parent Signature Only
The parent you select for signing will be the only one who can sign the document unless the student edits their selection.
✔️ Accuracy Matters
If any document information is incorrect, the parent must inform the student
🔹 The student will need to make changes and re-request the signature.
✔️ Consistent Signing Method
Both student and parent must use the same signing option:
🔹 E-sign electronically OR
🔹 Print, sign (wet signature), and upload the document.
✔️ No SSN? No E-sign
If the parent does not have a valid SSN, neither the student nor the parent can e-sign. Instead:
🔹 Select "Opt out of E-sign"
🔹 Download, print, and sign the document manually.
🔹 The student must upload the signed form to their Student Forms account.
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DOCUMENT REQUIREMENTS FOR FINANCIAL AID
Every student's requirements will vary based on their situation.
📋 Where to Check Go to the Financial Aid Requirements widget in the Finances tab of your myVILLE Portal. If a Student Forms requirement appears, click the link to access the portal.
✅ Complete Outstanding Tasks Once in the Student Forms portal, click on outstanding tasks to view requested documents. Complete forms and upload the necessary files.
🔄 Real-Time Updates As you provide information, additional tasks might be generated based on your answers.
📤 Submit for Review After completing all tasks, submit your account for review. Real-time integration will update your account in the Millersville system.
Types of requirements you may be asked for
You and/or your parents may be asked to submit documentation or clarification of information for one or more of the data elements on your FAFSA:
- Adjusted Gross Income
- Taxes Paid
- Income Earned from Work (for non-tax filers)
- Certain Untaxed Income Items
- Number of family members in the household
We could need additional documentation to verify personally identifiable information (PII) and dependency, such as:
🪪 Legal Name 🗓️ Date of Birth (DOB) 🆔 Social Security Number (SSN) 🌎 U.S. Citizenship Status ❓Clarification of Dependency
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PROCESS & TIMEFRAME AFTER SUBMISSION
Accounts will not be reviewed until all documentation is received and you have clicked the link to officially submit your information for review.
- The general timeframe for review is 5-7 business days.
- During peak processing season (March - August) the timeframe for review is 10-15 business days.
If it is determined after initial review that we need more information from you, processing times start over from the date you submit the additional information requested.
✔️ Your Financial Aid Requirements status in myVILLE will update:
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✅ Green Checkmark = Verification is complete
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⚠️ "R - Requested" = You still have outstanding tasks
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⏳ "N - Received, Not Yet Reviewed" = We have your documents, and they are under review
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🔄 "S - Satisfied" = Your verification is done! Check your myVILLE portal to see if your financial aid offer has been updated.
✔️ If additional documents are needed, you’ll be notified via:
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Text Message (if you provided your phone number)
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Email Notification
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ADDITIONALL DOCUMENTS NEEDED AFTER SUBMISSION
Text Message: If you provide your cell phone information upon creating an account, you will be notified via text message.
E-Mail: you would also receive a notification to the email address on file.
Status of Financial Aid Requirements: Under your financial aid requirements in your myVILLE portal and MAX account, the status for Student Forms will change back to "R- Requested".
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REFUSAL TO COMPLETE VERIFICATION
⚠️ If you don’t complete the verification process, you cannot receive federal financial aid. If you choose not to complete verification and decline federal aid, you must notify the Office of Financial Aid and sign a form confirming your decision.
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Need Help?
The Financial Aid Office is here for you! Contact us if you have any questions.
Can’t call during business hours? Connect with a Financial Aid Representative during our extended phone hours.
Monday–Friday, 8:00 AM to 6:00 PM
Prefer email? Reach out when it’s convenient for you, and a representative will respond during business hours.
Monday–Friday, 8:00 AM to 4:30 PM
Need help with your FAFSA or have questions about financial aid? Schedule a one-on-one meeting with a counselor at a time that works for you!
Options: In-person, Phone, or Virtual.
📍 Stop By
Have a quick question or form to drop off? Our Front Office can assist you or use our computer lab for the FAFSA, your financial aid requirements, and more.
Location: 2nd floor, Lyle Hall
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Contact Info
Lyle Hall, 2nd Floor, Room 241
Office Hours:
Call Center Hours:
Standard: Mon.-Fri. 8:00 am to 4:30 pm (mid-August to mid-May) Summer: Mon.-Fri. 8:00 am to 4:00 pm (mid-May to mid-August)
Available by Phone: Mon.-Fri. 8:00am to 6:00pm
Phone: 717-871-5100
Fax: 717-871-7980
Email: fa.mail@millersville.eduUSPS Mailing Address:
Office of Financial Aid
Millersville University
P.O. Box 1002
Millersville, PA 17551-0302Address for UPS/FedEx:
Office of Financial Aid
Lyle Hall, 2nd Floor
40 Dilworth Rd
Millersville, PA 17551-0302